We understand that picking up your new puppy in person can be an exciting and memorable part of bringing them home. That’s why we’re happy to offer a Pick Up Option for families who prefer a face-to-face handoff.
Where & When
Pick-ups are available Monday through Friday, between the hours of:
12:00 PM – 5:00 PM
This window allows us time to give each puppy the care, attention, and preparation they need to be ready for their forever home. Please ensure you arrive within the scheduled time slot, as our team carefully plans each day to accommodate multiple families.
Advance Notice Required
To make sure your puppy is clean, fed, relaxed, and fully prepped for the transition, we kindly ask that you notify us at least one day in advance of your desired pick-up date. This helps us provide the best experience possible for both you and your new furry family member.
Same-day pick-ups are not available, as each puppy requires preparation time and final wellness checks before going home.
Refundable Deposit
A refundable deposit of $300 is required to secure your pick-up time. This helps us reduce no-shows and ensure our team is ready for your arrival.
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The deposit is fully refundable after the successful handover of the puppy.
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It will be applied toward your final balance or returned if the pick-up is completed as scheduled.
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If plans change, we ask that you provide notice as early as possible to avoid any delays or forfeiture of the deposit.
What to Expect at Pick-Up
When you arrive, we’ll provide:
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A final puppy wellness check summary
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Puppy starter pack (if included with your purchase)
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Tips on care, feeding, and transition support
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Any paperwork, vaccination records, and registration (if applicable)
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Time for questions and quick bonding before heading home
We strive to make the pick-up experience joyful, organized, and stress-free. Your puppy’s comfort and safety are our top priorities.
Ready to Schedule?
We’d love to meet you and personally hand off your new companion. Please reach out via our Contact Page, send us a message to schedule your preferred pick-up date and time.
Thank you for trusting us to be part of such a special moment. We can’t wait for you to meet your new best friend!