At Family Raised Shih Tzus, your satisfaction is our top priority. We understand the importance of a new puppy in your life and want to ensure you’re happy with your decision. Please review our Refund Policy for Shih Tzu puppies for sale to understand the terms and conditions for returns and refunds.

Our Refund Policy for Shih Tzu Puppies for Sale:

If, for any reason, you are not fully satisfied with your Shih Tzu puppy for sale, or if a veterinarian identifies any health issues, you may cancel your purchase within 30 days for a full refund, including shipping costs. Unfortunately, refunds are not available after the 30-day period.

Return and Refund Conditions for Shih Tzu Puppies for Sale

To qualify for a refund, the following conditions must be met:

• Puppy Health: The puppy must be in the same good health condition as when it was shipped.
• Puppy Match: The puppy received must match the description and photos provided on our website.
• Return Puppy Authorization (RPA): All returns require an RPA, which can be obtained by providing:
  • A detailed reason for the return.

Refund Process for Shih Tzu Puppies for Sale:

Once the return criteria are met and the necessary information is provided, we will issue an RPA number and return instructions. After receiving and inspecting the returned puppy, we will process your refund within 2-5 business days, using the original payment method.

Refunding Online Payments:

Refunds are issued in US dollars, and the amount refunded may vary based on the exchange rate at the time of processing. If the original payment was made in a different currency, your bank will handle the conversion from US dollars to your local currency.

Immediate Action Upon Delivery

Inspect your Shih Tzu puppy for sale immediately upon arrival. If there are any health concerns or if the wrong puppy is delivered, please contact us immediately so we can resolve any issues swiftly.

Shipping Costs and Return Requirements

Please note, you are responsible for all shipping costs associated with the return and bear the risk of loss or damage to the puppy during transit. The puppy must be shipped according to all relevant regulations to ensure safe delivery.

Our Commitment to Your Satisfaction

At Family Raised Shih Tzus, we want to ensure your experience is positive from start to finish. If you have any questions about our refund policy or need further assistance, feel free to contact us.

Thank you for choosing Family Raised Shih Tzus, where we are dedicated to raising happy, healthy Shih Tzu puppies for sale for loving families.